Contact
We're here to help – always.
At SHOPSFAMILY, your satisfaction is our top priority. If you experience any issues with your order — whether it's a sizing problem, shipping delay, or anything else — don’t hesitate to reach out. By contacting us, you’ll receive:
- Quick and friendly support from our dedicated team
- Fast resolutions for order issues, returns, or exchanges
- Clear guidance on our policies and next steps
- Personalized assistance tailored to your situation
You can reach us at:
📧 Email: support@shopsfamily.com
📍 Address: 7151 Windward Dr, New Bern, NC 28560, United States
🕒 Support Hours: Monday to Saturday, 8:00 AM – 7:00 PM (EST)
Let us make things right — because your experience matters.