FAQs

What is the checkout process like?

The checkout process is designed to be simple and secure. After adding your desired items to the cart, click the cart icon in the top right corner. Review your selections and click “Proceed to Checkout.” You’ll be guided through entering your shipping information, selecting a shipping method, and choosing a payment option. Please ensure all details are accurate before submitting your order.

How do I enter my information during checkout?

During checkout, you’ll be prompted to enter your shipping address, billing address, and contact details. Make sure this information is complete and correct to avoid delays. Your data is protected with secure encryption. If you have an account, your details can be saved for a faster checkout experience next time.

What payment methods are accepted?

We accept major credit and debit cards such as Visa and Mastercard, as well as digital payment services like PayPal and Stripe. All payments are securely processed. If you experience any issues, feel free to contact our support team.

Can I change or cancel my order after it’s confirmed?

You may request a change or cancellation within a short window after placing your order—typically within 4 hours. After that time, the order may already be in processing or shipped, and changes may no longer be possible. For assistance, please contact customer support as soon as possible.

How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and a link to follow your package in real time. For any tracking concerns, our customer support team is ready to assist.

What is your return policy?

Returns are accepted within a specified period for items that are unused, in their original condition, and in original packaging. Certain custom or personalized items may be non-refundable unless defective. Please refer to the Returns Policy page for full details.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Costs and estimated delivery times are shown during checkout. Please note that import duties or customs fees (if applicable) are the responsibility of the recipient.

How can I contact customer support?

You can reach our support team via the Contact Us page or by emailing our support email address. We aim to respond within 24 hours. For quicker assistance, live chat may also be available during business hours.

What should I do if I receive a damaged or incorrect item?

We apologize for any issues with your order. If you receive a damaged or incorrect product, please contact us right away with your order number and photos of the problem. Our team will quickly review your case and offer a suitable resolution, such as a replacement or refund.